Consumer protection Archives

EU Commission Publishes Biennual Report on Consumer Protection

On 25 July 2024, the European Commission released its biennial report on the actions carried out under the Consumer Protection Cooperation (CPC) Regulation. The report highlights a 41% increase in mutual assistance requests, with 440 exchanges. Key enforcement actions focused on dark patterns, misleading price reductions, and influencer marketing. The report also emphasized the importance of digital market regulation, green transition, and consumer resilience amid multiple crises. Future market trends include the impact of AI, greenwashing, and online fraud.

European Commission Coordinates Action Against Meta on ‘Pay or Consent’ Model

Consent or Pay, Meta | August 5, 2024

The European Commission, in collaboration with the Consumer Protection Cooperation Network, has taken coordinated action against Meta regarding its ‘pay or consent’ model. This model requires users to either pay for access to Facebook and Instagram or consent to personalized ads by Meta using their personal data. The CPC initiated this move after determining that the model may breach EU consumer laws. Key concerns include misleading information, undue pressure on consumers, and potential violations of the Unfair Commercial Practices Directive and the Unfair Contract Terms Directive. Meta must respond by 1 September 2024, or face potential sanctions.

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