Consumer protection

On 25 July 2024, the European Commission released its biennial report on the actions carried out under the Consumer Protection Cooperation (CPC) Regulation. The report highlights a 41% increase in mutual assistance requests, with 440 exchanges. Key enforcement actions focused on dark patterns, misleading price reductions, and influencer marketing. The report also emphasized the importance of digital market regulation, green transition, and consumer resilience amid multiple crises. Future market trends include the impact of AI, greenwashing, and online fraud.